Customer service (Online)
Prerequisite: Sufficient knowledge of the French language for everyday life and work. Please note that this course requires an advanced intermediate level of French and is not designed for beginners.
Overall Goals:
- These workshops will allow office and administrative staff to acquire the terminology and language structures specific to customer service and to develop the language specifically for the professional environment.
- This training will also help participants to better manage complaints and difficult situations with customers.
Methodology:
- Varied and pragmatic activities for comprehension and expression.
- Role-playing and role-playing exercises.
- Dynamic teaching approach adapted to the needs and experiences of the participants.
Required Material:
- Headphones and an external microphone
- High-speed stable internet connection
- Access to a computer with a minimum of Windows 10 or Mac G5
- All materials will be provided—documents containing key phrases and terminology concepts appropriate to the content.
Fall 2024
Evening Sessions
Sep 17 - Nov 05Tue
Tuesday, Sep 17 - Tuesday, Nov 05
Day | Time | Room Number |
---|---|---|
Tuesday | 18:00 - 20:30 | Zoom - Online |
Additional Information
Delivery Method: | Online |
Price: | $220.00 |
Total Hours: | 20 |
Course Number: | 520048 |
Registration Start Date: | Tuesday, Jul 02, 2024 |
Registration End Date: | Friday, Sep 13, 2024 |
Maximum Class Size: | 20 |
Teacher: | TBA |
Status: | Cancelled |
Winter 2025
Evening Sessions
Jan 14 - Mar 04Tue
Tuesday, Jan 14 - Tuesday, Mar 04
Day | Time | Room Number |
---|---|---|
Tuesday | 18:00 - 20:30 | Zoom - Online |
Additional Information
Delivery Method: | Online |
Price: | $220.00 |
Total Hours: | 20 |
Course Number: | 520048 |
Registration Start Date: | Friday, Nov 01, 2024 |
Registration End Date: | Thursday, Jan 09, 2025 |
Maximum Class Size: | 20 |
Teacher: | TBA |
Status: | Registration for this section starts on Friday, Nov 01, 2024 |